Zendesk's Mikkel Svane explains how tech is taking over customer service

There’s a scene in the movie based on the Charles Dickens classic Oliver Twist where the young orphan protagonist approaches the authority figure, Mr. Bumble, and with a bowl in his trembling, outstretched hands, famously asks for an additional portion of porridge. “Please, sir, I want some more,” he requests, which prompts outrage from Bumble […]